User satisfaction survey

The Agency for Statistics of Bosnia and Herzegovina regulary conduct user satisfaction survey on a biennial basis. We constantly monitoring the satisfaction and needs of the users of our statistical data and services, improving our products and services based on their opinions and proposals.


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The survey was conducted between October 7 and November 30, 2020.

Key findings for USS 2020 are presented in the Report which is divided into several basic segments:

  • Demographic characteristics of users
  • Data use / website access
  • Customer satisfaction with the products and services of the Agency
    • Customer satisfaction - meeting the needs and expectations of customers
    • User satisfaction with data quality for individual statistical areas
    • Satisfaction with the quality of products and services
    • Satisfaction with the relationship with the employees of the Agency
    • Total customer satisfaction index

User satisfaction survey results * Available only in local languages